Pronghorn garanti

Pronghorn warranty

5-year frame warranty. 2-year warranty on components. We also offer crash replacement.
All bike frames bought from Pronghorn come with a 5-year warranty against manufacturing defects valid from the delivery date. Here you can learn more about what our warranty covers and also what we, unfortunately, are not able to cover.

What is covered by our warranty?

Learn more about what our warranty covers – and what it does not cover.

What does the Pronghorn warranty cover?

We provide a 5-year warranty on frame manufacturing defects.

We provide a 2-year component warranty.

In other words, we cover defects and deficiencies caused by manufacturing errors on the frame or the component in question.

Our frame warranty is only valid for the bike's first owner and only covers normal use.

Our waranty does not cover defects and deficiencies caused by:

Crash
Collision
Wear
Incorrect use before, during or after riding the bike
Using the bike in a manner that the particular type of bike is not intended for
Transport damage
Inadequate bearing maintenance (MTB Fully only)

We recommend taking out a comprehensive insurance (Kasko) to protect you from costs in relation accidents.

Therefore, our warranty does not cover wear parts such as.

Tyres
Chains
Jockey wheels
Cables
Brake pads
Bearings
Inner tubes

Please note that the warranty for certain components - CeramicSpeed, for instance - requires registration:

NOTE! CeramicSpeed product registration

In order to obtain warranty it is necessary that the customer completes a registration of all the products fitted with CeramicSpeed upgrades.

Read more and register your product here:

https://www.ceramicspeed.com/en/cycling/support/warranty-program/register-your-product

How does our warranty work?

Our warranty can be put into effect in several ways:

The defect is repairable: Correcting the error by reparing the frame or replacing components.
The defect is not repairable: Replacing the frame or component with a completely new and corresponding frame or component.
The defect is not repairable but a new component is discontinued or out of stock: Price reduction or upgrade of the faulty component with - or without - charge.
Crash replacement: Discount on new components and frame if you suffered a crash and need to get your bike ready to go again. The discount is progressive and is set by Pronghorn.

How to report a warranty claim

The warranty process is as follows:

Send us an email at info@pronghornracing.com and attach pictures of the problem or claim.
We evaluate the problem and make decisions about the next step.
Typically, we will ask you to submit or ship your bike or parts to one of our factory showrooms.
Upon evaluating your claim we decide and inform you about the next step.

Learn about Pronghorn's workshops & service